nos. 138 & 182 to be printed on train tickets

Railways Ministry has decided to publicise and bring more awareness among train passengers. The text ‘All India Passenger Helpline No.  138’ will be printed on the front of the reserved as well as unreserved train tickets.  Indian Railways provided the All India Helpline Number ‘138’ for passengers, as interface for queries or complaints related to medical emergency, cleanliness, food and catering, coach maintenance, linen, etc. The text “to report unsavoury situation during journey please dial railway Security Helpline No. 182” will also be printed at the back of the reserved and unreserved train tickets. Also the text “please carry valid identity proof” as appearing at the back of reserved train tickets (PRS) may be modified as “please carry original identity proof”. India railways catering & Tourism Corporation (IRCTC), a public sector undertaking the Ministry of Railways, has been directed to make necessary arrangements to ensure printing of the text on the hard copies as well as SMS of e-tickets.
Source: http://goo.gl/IUlE3z