IndiGo and Jet Airways revise ticket cancellation penalties, hike rates by 50-100%

MUMBAI: India's two biggest carriers, IndiGo and Jet AirwaysBSE -0.91 %, have revised ticket cancellation penalties on passengers, raising them in some cases by 50%-100%. Both carriers have in the past few days informed travel agents of the move.

IndiGo, India's biggest carrier by market share, has divided the cancellation penalties into five heads depending on the number of days before which a ticket is cancelled. Now a person cancelling a ticket more than 2 to 48 hours before departure has to pay Rs 2,250, up 50% from earlier. A person cancelling 2-7 days prior will have to shell out Rs 2,000, and a person who opts out 7-30 days before will have to pay Rs 1,500. Only customers who cancel 30 days or before, are charged Rs 1,250,
20% lower than earlier. Customers who cancel less than 2 hours before departure won't get any refund.
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